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How We Work

Our implementation methodology

A proven, flexible delivery approach that adapts to your organisation's size, complexity, and pace — ensuring every Salesforce project is on time, on budget, and fully adopted.

The 7-Step Process

Structured delivery, proven results

Every engagement follows this framework — from first conversation to long-term support. Select a step to see what happens.

01

Discover & Scope

Stakeholder workshops, AS-IS/TO-BE process mapping, requirements documentation, data audit, and business case validation. Success metrics defined upfront.

What Pinotage Does
  • → Stakeholder workshops and interviews
  • → AS-IS / TO-BE process mapping
  • → Data audit and business case validation
What You Receive
  • ✓ Documented requirements
  • ✓ Success metrics agreed upfront
WorkshopsUser StoriesBPMN
Delivery Models

We adapt to your project

No two organisations are the same. We flex our delivery model to match your project's complexity, timeline, and team.

⚡Agile

Sprint-based iterative delivery. Best when requirements evolve or you want to see value quickly.

📋Waterfall

Structured phase-gated delivery. Best for fixed-scope projects with strict sign-off processes.

🔀Hybrid

Structured phases with iterative build cycles inside each phase. Best for complex enterprise projects.

🏢Onsite

Our consultants embedded at your offices for close collaboration and change management.

💻Remote

Fully remote delivery with structured check-ins. Best for cross-border or distributed teams.

🤝Hybrid Delivery

Discovery and go-live onsite; build and testing remote. Most popular and cost-effective model.

Supporting Services

Everything that makes implementation succeed

📊
Business Analysis & Scoping

Detailed requirements documentation, user story writing, process maps, and gap analysis — ensuring nothing is left to assumption before build begins.

🔄
Change Management

We manage the human side — communication plans, champion networks, resistance management, and adoption measurement using the Prosci ADKAR model.

🎓
End-User & Admin Training

Live sessions, virtual workshops, recorded content, custom Trailhead paths, and admin enablement — ensuring your team is confident from day one.

📈
ROI Planning

We define ROI metrics before go-live — cost savings, productivity gains, revenue impact — and measure technology impact against business outcomes, not just delivery milestones.

🗄️
Data Migration

Full data migration service — audit, cleanse, deduplicate, map, test, and load from CRMs, spreadsheets, legacy databases, and third-party systems.

🛠️
Managed Support & Evolution

Post-launch managed service — health checks, Salesforce release management, new feature enablement, and continuous improvement to keep your org ahead.

Start your project

Ready to get started?

Book a free discovery call — we'll scope your project and give you a clear picture of timelines and investment.

Book Free Consultation →